Legal
Cancellation & Refund Policy
This policy explains when and how you can request a refund or cancel your enrolment with UX Gym by UX Anudeep, operated by SKANUVI EDTECH PRIVATE LIMITED. Please read it before you enrol. When you make a payment, you confirm that you have read, understood, and accepted this policy.
1. Refund Window
You are eligible for a full refund if all of the following conditions are met:
• The refund request is raised within 7 calendar days of your enrolment date
• You have not attended any live session (orientation or onboarding calls do not count)
• You have not redeemed any bonus resource, tool access, voucher, template, or partner benefit
• Your account is in good standing and not under investigation for piracy or account sharing
If you have redeemed a bonus resource but meet all other conditions, a partial refund may be issued. We will deduct the fair market value of the redeemed bonus and share the calculation with you before processing.
2. When You Are Not Eligible
• More than 7 calendar days have passed since your enrolment, even if the program has not started
• You have attended one or more live sessions
• You have redeemed any bonus resource, tool access, voucher, or partner benefit
• You enrolled under a discount, scholarship, or early-bird offer marked as non-refundable
• The program has been completed
• Change of mind, schedule conflict, or personal reasons after the 7-day window
3. If UX Gym Cancels a Program
If we cancel an entire program without offering a rescheduled alternative, you will receive a 100% refund of the fees paid. This is unconditional. The refund will be processed within 7 to 10 business days of the cancellation announcement.
4. If UX Gym Postpones or Reschedules
If we postpone a program, you keep full access to the rescheduled program at no extra cost. No refund is issued for a change in start date or schedule alone. If the rescheduled date is more than 21 days after the original start date, you may write to hi@uxanudeep.com to discuss options on a case-by-case basis.
Changes to session structure, module sequencing, tools covered, or specific instructors are part of our commitment to keep improving the program and do not count as grounds for a refund.
5. Duplicate and Failed Payments
Duplicate payment: If you accidentally pay twice, we will refund the extra payment in full within 7 to 10 business days. Write to hi@uxanudeep.com with both transaction IDs.
Payment deducted but enrolment not confirmed: Write to us within 48 hours with your transaction ID, screenshot of the debit, and registered email. We will coordinate with Razorpay and resolve it within 7 business days.
6. Batch Deferral
If for any genuine reason you cannot continue with your current cohort, you may request a one-time batch deferral by writing to hi@uxanudeep.com. Conditions:
• Only one deferral is allowed per enrolment
• You can defer to any cohort starting within 3 months of your original cohort start date
• You must not have completed more than 20% of the program at the time of the request
• Deferral is subject to seat availability in the future cohort
• No refund is issued on deferral — only a transfer of enrolment
7. EMI and Instalment Plans
Refund eligibility is determined on the full course fee, not just instalments paid so far. If eligible, the amount paid will be refunded after deducting applicable processing charges, GST as per law, and the fair market value of any redeemed bonus. Your EMI schedule continues until the refund is fully processed.
8. What Is Never Refundable
• Fees paid for a completed program
• Taxes (GST), transaction fees, and payment gateway charges already remitted
• Early-bird, scholarship, or promotional fees marked as non-refundable at enrolment
• Add-on purchases or pay-per-use services once delivered
9. How to Request a Refund
Email hi@uxanudeep.com with subject "Refund Request – [Your Full Name] – [Program Name]". Include your full name, email used for enrolment, program name and cohort start date, Razorpay transaction ID, and reason for the request. We acknowledge within 2 business days and respond with a decision within 7 business days. Approved refunds are processed to the original payment method within 7 to 10 business days.
10. Chargebacks and Disputes
Please contact us at hi@uxanudeep.com before raising any bank dispute. Raising a chargeback without contacting us first may result in suspension of your account and program access, forfeiture of bonuses, and legal action. We keep detailed records of enrolment, content access, and session attendance and share these with Razorpay and your bank during any dispute investigation.
11. Contact
For all refund and cancellation queries:
SKANUVI EDTECH PRIVATE LIMITED
401, FOUR, PNR Sai Surya Towers, Duvvada Station Road, Visakhapatnam, Andhra Pradesh, India, 530049
Our goal is to be fair, transparent, and human about refunds. If your situation is not covered by the rules above, please write to us and we will look at it honestly.